Privacy Policy
This Privacy Policy explains how Flora Luxe handles personal data when visitors use the website, make inquiries, or arrange floral services for weddings and events. It applies to information processed in connection with consultations, quotes, bookings, delivery, setup, and related communication.
This summary highlights how to navigate the information provided in this policy.
Data We Collect
We may collect contact details, inquiry content, event preferences, consultation notes, order and payment information, delivery and setup details, and technical data such as device, browser, and usage information. For wedding and event projects, we may also process information needed to prepare quotes, confirm dates, and coordinate floral arrangements.
How We Collect Data
We receive data from form submissions, messages, consultation discussions, booking and payment steps, and delivery or setup coordination. We may also obtain limited technical data automatically when the site is used, and we may keep records created by our internal team while managing a project.
Cookies We Use
We may use session cookies, persistent cookies, and similar technologies for site operation, basic analytics, and remembering user preferences. These tools help maintain secure sessions, support form use, and understand general site performance. We do not rely on cookies to collect more information than is needed for these purposes.
Cookie Controls
We use standard browser and device controls to manage cookie preferences where available. Users may also clear stored cookies from their browser. If cookies are disabled, parts of the site may not function as intended, especially features that rely on session continuity or form handling.
Your Rights
Subject to legal limits, users may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or review of certain processing choices. We may need to keep some information where retention is required for legal, contractual, or operational reasons.
How to Make a Request
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before acting on a request, and we may decline or limit a request where the law allows us to do so.
Data Retention
Personal data is retained for the period necessary to manage inquiries, complete projects, maintain business records, and meet legal or accounting obligations. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where retention is required.
Policy Updates
If this policy is updated, the revised version will apply from the date it is posted unless a different effective date is stated. Where a change materially affects how personal data is handled, we will take reasonable steps to make the update noticeable through the site or other appropriate communication.
How We Use Data
We use personal data to respond to inquiries, prepare consultations and custom quotes, confirm deposits and event dates, coordinate floral design and delivery, manage setup and follow-up, process payments, maintain records, improve site performance, and meet legal or accounting obligations. We may also use data to communicate about changes to a booking or to resolve service issues.
Service Providers and Partners
We may share personal data with service providers and business partners that assist with website hosting, communications, payment processing, record management, delivery coordination, and event setup. These parties may use the data only to perform services for us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data where required to comply with law, lawful requests, court orders, tax obligations, or similar legal processes. We may also share information when needed to protect our rights, investigate misuse, or support the safety and integrity of our services.